[grc] Job opening: KMUD Membership Coordinator

[Simon Frech]

Posting on behalf of our new Station Manager, Cynthia Click 

Redwood Community Radio in Redway, California is seeking to hire a Membership Coordinator.


Membership Coordinator
Job Description


Job Title:  Membership Coordinator  
Reports to:  Station Manager  
Employment Status:  Full Time - Salary Position
Salary: $26,000 to $29,000

General Description:

The Membership Coordinator for Redwood Community Radio (RCR) serves as the liaison between RCR and it’s members, maintaining and enhancing our membership inclusion, communication, and services.  The Membership Coordinator will work in conjunction with KMUD staff to attain, and surpass membership goals, and services.
Redwood Community Radio is a dynamic established community radio station that is driven by a mission of public service


Essential Duties and Responsibilities (other duties may be assigned)

Database Management
 
Master Donorsnap membership database and fundraising software.
Maintain member database to ensure information is kept up-to-date and accurate.
Fulfill thank you gifts and correspondence in a timely manner.
Input pledge drive data in a timely manner.
Continued self education in Donorsnap using tutorials.
Develop Constant Contact strategy to better serve membership.
Provide the Redwood Community Radio Board of Directors with membership and programmer information for elections.
Layout, Graphics, and Mail Merge, and Printing of Silent Drive Letters.
Print Annual Tax Letter in January for the last fiscal year.

II.	Membership Services Management

Respond to listeners and members in a professional and timely manner.
Work in conjunction with Development Director to manage acquisition and scheduling of premium gifts, drawings and giveaways.
Manage inventory of all materials necessary for KMUD’s fundraising.
Work in conjunction with Development Director to create and manage inventory of premiums.
Develop Major Donor program in conjunction with the Development Director.
Develop Constant Contact, or similar service to expand membership contact capability into online marketing and services.
Attend and assist with promotional and special event activities.

	
	Membership Analysis

Analyze membership data and statistics to better understand and target services and fundraising.
Analyze membership data and statistics to improve performance of membership programs.
Evaluate potential member mailings.

III.	Accounts Receivable

Posts membership payments, pledges, and premiums in membership database.
Prepare bills, invoices and bank deposits.
Verify discrepancies and resolve member billing issues promptly.
Facilitate quick payments of membership pledges by sending Pledge Reminder Invoices and contacting members with past due accounts.
Perform day to day financial transactions including posting, recording, and classifying accounts receivable data.
Pay Quarterly Sales Tax Online.

Qualifications

The ideal candidate will have the following qualifications:

Excellent organization and time management skills.
Computer literacy, using both Mac and PC’s.
Accounting proficiency,
Excellent written and verbal communication skills.
Ability to maintain confidentiality.
Ability to train volunteers.
Ability to work flexible hours, including evenings and weekends, as necessary.
Ability to work effectively with socio-economically, racially, culturally, and linguistically diverse communities.
Ability to model respectful, inclusive, responsible behavior that is consistent with RCR’s mission and the KMUD RCR family values.
Familiarity with the utilization of social media platforms.



Introductory period

There is a three-month introductory period.  Tis period is not to be construed as a contract.  This means that employment can be terminated, with or without cause, and with or without notice, at any time during or after the introductory period, at the option of the organization ar at the option of the employee.  The employee shall be evaluated before the end of the introductory period, and within 30 days of the annual anniversary of the employee's hire date.  Employees of Redwood  Community Radio are reviewed on an ongoing bi-annual basis

Benefits

This position offers paid vacation, sick leave, an annual personal day and at least 11 paid holidays per year, in accordance with KMUD Employee Benefits Policy.
Annually KMUD observes a 2% cost of living annual increase (COLA).  The COLA is applied on January 1st of each year.

Working Conditions

RCR has a small paid staff and about 400 volunteers.  RCR has regular membership drives.  They require a substantial amount of time and coordination.  The atmosphere is animated and stimulating.  The ability to work in this kind of environment is essential.

Equipment Used & Physical Working Conditions:

Computer (Mac & PC), voicemail, copier, fax.  Applicant must be able to remain  in a stationary position approximately 6 hours a day.  The person in this position needs to occasionally move about the inside of the office to access file cabinets, office machinery, etc.  Applicant must have the ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.  

Applicant must also be able to lift and carry up to 25 lbs. 

Equal Opportunity Employer

KMUD Redwood Community Radio is an equal opportunity employer and affirmative action employer.  Women and people of color are encouraged to apply.  Our organization does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, sexual orientation, class, creed, physical or mental disability.

To Apply:

We must receive a cover letter, resume, and 3 professional references no later than October 14th, 2016.  We’d prefer receiving your application (ideally as one attachment) emailed to hiring at kmud.org <mailto:hiring at kmud.org>, but you may also mail your application to KMUD Redwood Community Radio, Membership Coordinator HIre, P.O. Box 135 Redway, CA 95560, or deliver your application to 1144 Redway Dr. Redway, CA. 95560.